Terms & Conditions
Terms of Booking & Booking Deposit
By placing a booking with us, The Inverloch Glamping Co, you and your booking party agree to the following terms and conditions as set-out. During your stay, you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us prior to making your reservation.
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. (2 guests max. per room) Where the person making the booking is different from the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third-party visitors are only allowed access at our express permission.
Body: To secure any booking we require a deposit to be paid in advance, this deposit amount is 50%. Deposit payments must be ‘cleared funds’ before a booking can be confirmed. Deposits are only refundable under the conditions set-out here within.
Payments can be made online / over the phone using a debit/credit card as well as by digital bank transfer. Any charges raised against us by our banks for handling dishonoured bank transfers or any other payments must be reimbursed by the lead guest within seven (7) days of any request to do so.
Check-in & Check-out
Guests must check-in and check-out by the times stated below:
Check-in by: 15:00pm and before 18:00pm on day of arrival. (Please contact us for arrivals after these hours)
Check-out by: 10:00 am on day of departure (Variations may be accommodated, please inquire before making your booking.)
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance/nuisance to other guests, neighbours or the owners.
Cancellation, Returned Deposit & Non-Arrival Conditions
Guests who need to cancel a booking should contact us as soon as possible. Deposits already paid are only returned in accordance with the following conditions:
Cancellation made 15 days or more in advance of arrival date = Full deposit refund
Cancellation made 14 days or less of arrival date = 50% of deposit refund
Cancellation made 48hrs or less of arrival date = No refund issued, full amount of booking due
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday/cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Gift Cards are valid for 12 months from the date of purchase and are not redeemable for cash or refundable.
Gift Cards are not to be used in conjunction with special discounted rates and other promotions.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. The site has been furnished and equipped to a high standard please respect the care in designing and building the business and its landscape. An inventory has been taken of all equipment and furnishings.
Please take all foodstuffs belonging to yourselves, put rubbish in the appropriate bins provided and clean and wash and pack away all crockery and cutlery used during your stay with us.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise, collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is only allowed in designated areas as signposted throughout the accommodation. In outdoor areas only and respectfully to other guests.
Pets & Service Dogs
We do not accept pets throughout the accommodation, except for service dogs.
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Please direct all enquiries to Vanessa, your host between 9 am and 6 pm on mobile: 0400 168 240.
Our Right to Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
Adverse Weather Conditions
All bookings are subject to suitable weather conditions. In the unlikely event of adverse extreme weather conditions, The Inverloch Glamping Co will contact you to reschedule your booking.
Campfires are subject to suitable conditions and fire bans.